Worldwide:  +1 863 687 8545
U.S. Toll Free: 1.800.888.8545
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Good to Know

Shipping lead times

Shipping lead times for products ordered on this web site are two to three business days after the proof of your design is accepted. You will receive an immediate notice from our design team if any errors are found in your design file. Lead time will re-set from the time the revised artwork is deemed acceptable.

Shipping options

Our standard method of shipment is UPS Carbon-Neutral ground service, which is 1 to 8 business days depending on the destination. All orders are shipped from Lakeland, Florida USA so most orders in the southeast United States will arrive in 1 to 3 business days (e.g. not weekends or holidays). Ground shipping transit times are only an estimate, so it is best to choose a time-specific (next day or two day air) shipping selection to ensure precision transit times.

Sales Taxes

All prices are in US dollars. We will collect sales taxes on all orders shipping within Florida. If you have tax-exempt status in Florida, please send documentation of that status to accounting@mydprint.com and request a refund of the sales tax.

Payment Methods

Online purchases at mydprint.com require payment by Visa, MasterCard or PayPal. We use a secure gateway which makes this simple and secure for you. This site does not retain your credit card information.

Warranty

Your delight is important to us. If the product you receive is not in conformance with your design or chosen options, please contact us by email to information@mydprint.com OR by telephone in the U.S. toll-free 800.888.8545 and worldwide +1 863 687 8545.

Our Terms and Conditions of Sale apply to all purchases made on this site.

Plant operating hours

Normal production hours are 7am to 5pm Eastern time Monday through Friday. Customer experience specialists and technical support are available live by telephone in the U.S. toll-free 800.888.8545 and worldwide +1 863 687 8545.

Reaching us

You are welcome to contact any of our team members directly by visiting the TEAM page. You may also contact us by email to information@mydprint.com OR by telephone in the U.S. toll-free 800.888.8545 and worldwide +1 863 687 8545. Our physical mailing address is 2710 New Tampa Highway, Lakeland, Florida USA 33815.